Resolving Complaints

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Facts About Mediation

Explains how mediation works and its advantages.

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Questions & Answers About Mediation

Questions and answers about the U.S. Equal Employment Opportunities Commission's mediation process, including issues relating to confidentiality and how long the mediation process may take. Also includes contact information for mediation coordinators.

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Questions & Answers for Mediation Providers: Mediation & the Americans with Disabilities Act (ADA)

Answers 32 questions related to the U.S. Equal Employment Opportunities Commission's mediation program related to disability. Also includes a list of commonly requested accommodations related to mediation, sample forms, a list of resources and a checklist of legal issues related to disability in the workplace.

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10 Reasons to Mediate

This video introduces businesses to the U.S. Equal Employment Opportunity Commission's (EEOC) National Mediation Program. Mediation is an alternative to traditional EEOC investigations that helps to resolve disputes quickly and easily. The video can be downloaded free from the site or ordered by emailing EEOC.

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Americans with Disabilities Act (ADA) Mediation Brochure

Information from the U.S. Department of Justice on the ADA mediation program, in which an impartial third party helps disputing parties to find mutually satisfactory solutions to their differences.
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Americans with Disabilities Act (ADA) Mediation Program

Procedures for resolving ADA complaints through the U.S. Department of Justice Mediation Program.

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Americans with Disabilities Act (ADA) Settlements & Consent Agreements

Electronic reading room for viewing ADA documents, including settlements and consent agreements.

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Consortium for Appropriate Dispute Resolution in Special Education

Technical assistance for state departments of education, parents and school administrators using mediation and other collaborative strategies to resolve disagreements about special education and early intervention programs.

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Department of Justice ADA Enforcement

Links to U.S. Department of Justice (DOJ) Status Reports, Settlements and ADA Briefs, as well as information on How to File Complaints, the ADA Mediation Program and the DOJ's Program to Monitor ADA Civil Litigation.

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Mediation - Options for Resolving Disputes Under the IDEA

Information on the process by which parents and schools can resolve a dispute involving issues under Part B of the Individuals with Disabilities Education Act (IDEA), including matters arising prior to the filing of a due process complaint.

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Mediation with People Who Are Culturally Deaf

Explains how mediators can work with deaf people to make mediation a more linguistically and culturally respectful and responsive endeavor.

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Parties to Mediation & the Americans with Disabilities Act (ADA): Frequently Asked Questions

Publication addresses how to ensure that mediation of equal employment opportunity disputes is accessible to people with disabilities.

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